Terms & Conditions

This Web Site at Iris.org.uk ltd is the property of Iris.org.uk ltd, 176 Banks Road West Kirby CH48 0RH, (hereinafter called “Iris.org.uk ltd ”).

BY USING THE SITE, YOU AGREE TO THESE TERMS & CONDITIONS

Iris.org.uk ltd reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms & Conditions, at any time. It is your responsibility to check these Terms & Conditions periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

Content
Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, web site or other medium for publication or distribution or for any commercial enterprise, without Iris.org.uk ltd express prior written consent. Iris.org.uk ltd and other graphics, logos, and service names used on this web site by Iris.org.uk ltd are the trademarks of Iris.org.uk ltd. Iris.org.uk ltd trademarks may not be used in connection with any third-party products or services or in any manner that criticises or brings into disrepute Iris.org.uk ltd. All other brands and names (including third-party product names) are the property of their respective owners.

General Information
Iris.org.uk ltd reserves the right to refuse to sell products or provide services to any customer. The presence of the website, eyewear articles (including but not restricted to glasses, sunglasses, lenses and contact lenses) and services for sale does not imply any requirement on the part of Iris.org.uk ltd to sell or provide services to customers. We can decide at any time for any reason not to sell articles or provide services to any customer.

This right is solely at the discretion of any authorised Iris.org.uk ltd employee. In the case in which Iris.org.uk ltd does refuse to sell articles or provide services to a customer, Iris.org.uk ltd is not required to supply a reason for doing so. By using this website, you agree to abide by the decision of Iris.org.uk ltd if it decides to refuse to supply articles or provide services to you, and to forfeit any right or claims that you may have recourse to enforce Iris.org.uk ltd to supply articles or provide services to you.Iris.org.uk ltd must receive payment in full for the goods that have been ordered before an order can be accepted.Once payment has been received we will confirm by email that your order has been accepted by sending an email to the email address provided by you in your order.

Our acceptance of your order brings into existence a legally binding contract between you and Iris.org.uk ltdBy placing an order you confirm that: You are over 16 years of age
You are not registered blind or partially sighted
You have had an eye examination within the last 24 months and that your prescription is less than two (2) years old
You have input your prescription details correctly
Your prescription spherical power lies between +/-10.00 dioptres and cylindrical power of +/-4.00 dioptres
Unless otherwise stated by you in your order, you accept a PD measurement of 63mm.
We reserve the right to cancel a contract, notwithstanding that a confirmation email has been sent by Iris.org.uk ltd to you, and whether or not payment has been made if, but not exclusively where:We have insufficient stock to deliver the ordered goods
We are unable to deliver to your area
Any goods ordered by you was listed on the web site at an incorrect price due to a typographical error
If we decide to cancel a contract, we will notify you as soon as practicably possible, by email to the email address supplied with your order and we will refund you as soon as possible, but certainly within 30 days.Iris.org.uk ltd may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and Iris.org.uk ltd makes no commitment to update the materials on the Site with respect to such products and services

VAT
Prices displayed on our web site are inclusive of United Kingdom Value Added Tax at the prevailing rate. Value Added Tax is charged on all sales.

Right to Cancel
You may cancel your contract with Iris.org.uk ltd up to seven (7) days from placing your order or up until any order has been dispatched by Iris.org.uk ltd, which ever is the lesser. This right to cancel does not apply to prescription glasses or prescription sunglasses at any time after we have started to glaze/manufacture prescription lenses for you. To cancel your contract you must notify us in writing. If you have received the goods before your right to cancel your contract expires we may still allow cancellation but the goods must be returned to Iris.org.uk ltd, at your cost and in the condition which they were in when they were dispatched to you. If this is not the case we are unable to offer any refund. It is your responsibility to ensure that all goods to be returned are packaged in a suitable material to ensure their safe delivery. Any goods that are returned in accordance with the terms and conditions stated and accepted for refund will be refunded in full subject to a £10 re-stocking and handling charge per frame.

Sunglass Exchange Policy
All non-prescription Sunglasses carry a manufacturer’s warranty. If for any reason you are not completely satisfied with your frames and lenses, you may return them, but you must return them within 7 days of dispatch for an exchange. The dispatch date is the date at which the product has been dispatched by Iris.org.uk ltd. Where the price of the goods to be exchanged is less than the new price the difference must be paid prior to dispatch of the goods. Where the price of the exchange item is greater a credit note will be enclosed with the dispatched goods.
After 30 days, if you detect a manufacturing defect that is covered by the manufacturer’s warranty, return the glasses to us and we will process the return. All items to be exchanged must carry a RON (Return Order Number). This number will be supplied by Iris.org.uk ltd. Returned goods without a RON will not be accepted for exchange or return.

Prescription Glasses and Prescription Sunglasses Exchange Policy
All prescription glasses and sunglasses are considered special orders, and are therefore non-refundable or exchangeable.

Receiving Incorrect Product or Product of Not Satisfactory Quality
If you receive incorrect product or product of not satisfactory quality, contact Customer Service within 24 hours of receipt by email at info@Iris.org.uk ltd or telephone 0845 345 5421. Please quote your Order ID number at the time of contact.
If you have not contacted Customer Service within 24 hours of receiving your product, it may affect your right to have the product replaced or exchanged.

Repairs and Manufacturer’s Warranty Policy
You receive the same warranties we receive from manufacturers and suppliers, allowing you full advantage of the warranties available.
Prescription Frames
All prescription frames are warranted in line with manufacturers warranty from the date of purchase against any manufacturer’s defects. Manufacturer’s defects include: structural design, hinges, welding points, and colourings. Manufacturer’s defects DO NOT include: misuse causing frame damage, scratching or tarnish, bending or twisting the frame; or any other damage not considered a manufacturing flaw.
Prescription Lenses
Where a prescription lens comes with a scratch-resistant coating it should be noted that no lens is scratch proof and rough handling or incorrect cleaning can create surface scratches or distortions.
Sunglasses
Certain manufacturers process repairs and warranty defects directly. Dealing directly with the manufacturer can be convenient and save you time and money. Should your product contain information relating to manufacture warranties from the manufacturer please return your product direct to the manufacturer to save time. Please note that there is no scratch resistant warranty on sunglass lenses

Delivery
We will dispatch the products ordered by post to you at the address given to us at the time the order is placed. Dispatch will be made as soon as practicable after the order is placed and in any event within 21 days. If we are unable to dispatch, for any reason within this time period you will be notified and given the option to cancel your order. You agree that we will not be liable for any losses, damages or charges incurred as a result of the late delivery of goods. Once the goods have been dispatched to you, you are the legal owner of the goods. They will be held at your own risk and we will not be held liable for the loss of or damage to, the goods. Please note that you have the option to select your preferred method of posting.

Web Site Product Colour Representation
We cannot guarantee that the colour of the products shown on this website will look like the actual product that you receive. Although we use highly advanced photographic techniques and take special care to ensure accurate colour representation, actual colours can vary from virtual colours due to the varied colour settings used by your computer monitor.

Glasses, Sunglasses, Contact Lenses and Safety
The decision of whether or not to wear eyeglasses, or to cause others to or not to wear eyeglasses, sunglasses and/or contact lenses, is a personal decision that users of this website must make in consultation with an Optometrist or Doctor. Iris.org.uk ltd does not warrant, and cannot be held responsible for the results of this decision. Further, Iris.org.uk ltd does not represent or warrant the quality of the products for which it acts as a retailer. Iris.org.uk ltd is not responsible for any injury or injuries that occur due to a defect in a product’s manufacture. Iris.org.uk ltd does not warrant and can not be held responsible for any incorrect prescription supplied and/or fitted whether the responsibility of Iris.org.uk ltd or not, and any consequences thereof.

Limitation of Liability
Except where prohibited by law, in no event will Iris.org.uk ltd be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Iris.org.uk ltd has been advised of the possibility of such damages. Iris.org.uk ltd can only be liable for direct loss up to the value for which the product or goods purchased to which any claim relates

Disclaimer
IRIS.ORG.UK ltd DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. IRIS.ORG.UK ltd CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. IRIS.ORG.UK ltd DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IRIS.ORG.UK ltd DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY IRIS.ORG.UK ltd SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE. YOUR SOLE REMEDY AGAINST IRIS.ORG.UK ltd FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE CONTRACT BETWEEN THE PARTIES.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.Iris.org.uk ltd reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Data Protection & Privacy
Your Personal Data: Iris.org.uk ltd warrant that our employees, agents and sub-contractors shall, at all times, comply with the provisions of the Data Protection Act 1998 in relation to data received from you and shall only process personal data received from you where necessary to fulfil our obligations under this contract.

Indemnity
You agree to indemnify and hold Iris.org.uk ltd, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including legal fees), made against Iris.org.uk ltd by any third party due to or arising out of or in connection with your use of the Site.

Violation of These Terms of Use
Iris.org.uk ltd may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Iris.org.uk ltd rights or property, or the rights or property of visitors to or users of the Site, including Iris.org.uk ltd customers. Iris.org.uk ltd reserves the right at all times to disclose any information that Iris.org.uk ltd deems necessary to comply with any applicable law, regulation, legal process or governmental request. Iris.org.uk ltd also may disclose your information when Iris.org.uk ltd determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organisations for fraud protection purposes.

You acknowledge and agree that Iris.org.uk ltd may preserve any transmittal or communication by you with Iris.org.uk ltd through the Site or any service offered on or through the Site, and may also disclose such data if required to do so by law or Iris.org.uk ltd determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms of Use, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of Iris.org.uk ltd, its employees, users of or visitors to the Site, and the public.You agree that Iris.org.uk ltd may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Site. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to Iris.org.uk ltd, for which monetary damages would be inadequate, and you consent to Iris.org.uk ltd obtaining any legal or equitable relief that Iris.org.uk ltd deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Iris.org.uk ltd may have at law or in equity.You agree that Iris.org.uk ltd may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.

If Iris.org.uk ltd does take any legal action against you as a result of your violation of these Terms of Use, Iris.org.uk ltd will be entitled to recover from you, and you agree to pay, all reasonable legal fees and costs of such action, in addition to any other relief granted to Iris.org.uk ltd. You agree that Iris.org.uk ltd will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Use.